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Support

Write to [email protected]. A person will answer.

Help guides

Step by step instructions for every released PDF task.

Troubleshooting

Locked PDFs, form fields, scanned pages, saved copies and booklet printing.

FAQ

Platforms, originals, privacy, signatures, updates and file types.

What to include in an email

  • Your ExplorePDF version and platform.
  • Your macOS, iOS, iPadOS, Android or Windows version.
  • The task you were using and the settings you chose.
  • What you expected and what happened instead.

Do not send the document itself unless we ask for it. A screenshot of the message or control is usually enough, provided it contains no confidential information.

If a file appears to be damaged or missing

Write to us as soon as you can. Tell us which task you used, where you expected the new copy and whether the original file still opens. ExplorePDF is designed to write a new copy and leave the original unchanged, so a result outside that rule receives immediate review.

Accessibility

Include the assistive technology, input method and device you use. The released apps have named controls and keyboard support, and we treat an inaccessible task as a product defect.

Privacy questions

ExplorePDF processes documents on your device and does not upload them to a document-processing server. The Privacy Policy explains app data, platform diagnostics and this website's consent-based analytics.